Terms & Conditions
These Terms & Conditions govern your use of our website, purchase of our products, and any interactions with our services. By accessing our website, placing an order, or engaging with our brand, you agree to be bound by these terms, as well as any additional policies referenced herein (including our Privacy Policy and Shipping Policy). Please read these terms carefully before making a purchase or using our website; if you do not agree with any part of these terms, you may not use our services or purchase our products.
All products listed on our website are subject to availability. We strive to maintain accurate inventory information, but occasionally, items may be out of stock due to high demand or unforeseen circumstances. If an item you ordered is unavailable, we will notify you promptly and offer a full refund or, if applicable, an alternative product of similar value. We reserve the right to modify our product offerings, pricing, and descriptions at any time without prior notice. All prices listed on our website are in the specified currency and do not include shipping costs, taxes, or customs fees (for international orders), which will be added at checkout.
When placing an order, you confirm that all information provided (including shipping address, billing details, and contact information) is accurate and complete. We reserve the right to cancel any order if we suspect fraudulent activity, incorrect information, or a violation of these Terms & Conditions. If your order is canceled, we will notify you and issue a full refund within a reasonable timeframe. You agree to pay all applicable fees associated with your order, including shipping costs, taxes, and any additional charges imposed by your country’s customs office (for international orders).
We take great care to ensure that our product descriptions and images are accurate and representative of the actual items. However, slight variations in color, size, or design may occur due to the handcrafted nature of some bowls (such as ceramic or wooden pieces) or differences in screen resolution. We do not guarantee that product images will exactly match the physical item, and such minor variations do not constitute a defect or grounds for a refund unless the item is significantly different from its description.
All products sold are intended for their intended use—serving food and beverages in a residential setting. You agree not to use our products for any commercial, industrial, or improper purpose. We are not liable for any damage, injury, or loss resulting from improper use, misuse, or negligence in handling our products. It is your responsibility to follow any care instructions provided with your bowls to ensure their longevity and safe use.
Returns and exchanges are subject to our Return Policy, which is incorporated into these Terms & Conditions. To be eligible for a return or exchange, items must be unused, in their original condition, and returned within the specified timeframe. Custom or personalized items are non-refundable unless they arrive damaged or defective. We reserve the right to refuse any return or exchange that does not meet these criteria, and we may deduct a restocking fee for items returned without proper packaging or in damaged condition.
We reserve the right to modify, update, or terminate these Terms & Conditions at any time. Any changes will be posted on our website, and the revised terms will take effect immediately upon posting. Your continued use of our website or purchase of our products after the posting of changes constitutes your acceptance of the updated Terms & Conditions. We encourage you to review these terms periodically to stay informed of any updates.
We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of use, loss of profits, or damage to property. Our total liability for any claim arising from these Terms & Conditions shall not exceed the total amount paid by you for the product(s) in question. This limitation of liability applies to all claims, whether based on breach of contract, negligence, or other legal theories.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved through mediation or arbitration in accordance with the applicable laws of that jurisdiction.